Satisfaction Survey July 2021 by admin | Jul 8, 2021 Thank you for agreeing to take our confidential survey. Your experiences are important to us and will be used to help guide our future improvements together. COVID has been hard on all of us, including Q Foundation’s staff and services. We had one week to move to a 100% remote operation and rapidly get the Give2SF COVID rent relief program up and running. We know that our services were not where we wanted them to be and have made some staff and other changes to improve our services going forward. Your responses are voluntary. You may refuse to answer and of the questions or decline to participate entirely. Your responses are confidential and will be used for statistical purposes only. Click the NEXT button below to begin. Best regards, Brian Basinger and Staff Q Foundation Gender Female Male Transgender Male to Female Transgender Female to Male Genderqueer Gender Non-binary Not Listed Race American Indian or Alaska Native Asian Black or African American Native Hawaiian or Other Pacific Islander White American Indian / Alaskan Native and Black American Indian / Alaskan Native and White Asian and White Black/African American and White Other/Multicultural Sexual Orientation Straight/Heterosexual Bisexual Gay/Lesbian/Same-Gender Loving Questioning/Unsure Not Listed Ethnicity Hispanic Latino Non Hispanic / Non-Latino To what degree did assistance from the Q Foundation help you gain or maintain housing ? A Little Somewhat Very To what degree did assistance from Q Foundation allow you to focus on improvements to your health and other needs ? A Little Somewhat Very How stressed did you feel before Q Foundation began providing you services ? A Little Somewhat Very How stressed did you feel after you completed services with Q Foundation ? A Little Somewhat Very How much do you feel like the location was accessible ? A Little Somewhat Very How much do you feel like the hours of operation were sufficient ? A Litle Somewhat Very How much do you feel like the services were delivered in a timely manner ? A Little Somewhat Very How would you rate the staff competency ? A Little Somewhat Very How would you rate the staff accessibility ? A Little Somewhat Very How would you rate staff kindness and humor ? A Little Somewhat Very How would you rate your overall satisfaction with the services provided ? A Little Somewhat Very If you used our online referral system, to what degree to you prefer the ease of online applications compared to the old fashioned way of applying by traveling across town, waiting in line, and attending drop in clinic to see if you are eligible for assistance. A Little Somewhat Very Who was your Case Manager ? Brian Danny Jamie Juan Martica Tayler Other Suggestions for service improvement: Please fill in the comment box below. Thank you for your participation. Your responses will help Q Foundation improve in the future. Done Time's up 58 Comments David Nahmod on July 8, 2021 at 5:50 pm I am very grateful to Q Foundation. I would be homeless without you. Log in to Reply Saulo Vera on July 8, 2021 at 6:02 pm Very satisfied with the monetary assistance that you are giving me, but there were some things pending in my case to be resolved, otherwise, very satisfied and thank you Log in to Reply Loyce Mitchell on July 8, 2021 at 6:03 pm Brian, I Have Been So Blessed, With The Q Foundation. Thank You Ever So Much! Loyce Mitchell Log in to Reply James on July 8, 2021 at 6:10 pm I absolutely love this service. Everyone who works here has been helpful. They really go above and beyond to make sure we are taken care of, and they also understand that we are human, and we make mistakes. I never feel as if I’m walking on eggshells as long as we communicate and let the service staff know what’s happening. I feel like they are not only providing a service, but also good friends Log in to Reply Linda Vanderpuye on July 8, 2021 at 6:48 pm Thank you, so very much! I am continually grateful! Log in to Reply Raymond Gordon on July 8, 2021 at 7:04 pm The assistance you have provided to me is greatly appreciated. Log in to Reply Raymond Gordon on July 8, 2021 at 7:06 pm I have no further comment. Log in to Reply Patricia Hayashi on July 8, 2021 at 7:26 pm I have always been so grateful for QFDTN getting me my home just signed my 4th yr lease at Trinity. Only thing that caught me off guard was when I was asked to downsize to less expensive smaller unit in another area. I almost had nervous breakdown. When told I had no choice I cried hid in my home. Luckily it did not happen. I even had Matt Haney try intervene. He said he would try get more funding yo Qfoundation and our neighborhood do this would not be issue. Log in to Reply TXS on July 8, 2021 at 7:31 pm Thank you Q Foundation for coming to the rescue during the unforeseen pandemic emergency. Log in to Reply Patriciahayashi on July 8, 2021 at 7:36 pm I rather have old direct deposit withdraw of my rent thus new way stresses me Log in to Reply Buelah lee on July 8, 2021 at 7:37 pm This is a very great service without you I love you on the streets Log in to Reply Sheree K on July 8, 2021 at 8:17 pm At a most crucial time, while I was undergoing intensive chemo & radiation treatment for advanced cancer, with accompanying stress from the untenable financial strain, the Q Foundation provided the supportive subsidy toward my rent that enabled me to remain in my apt of 23 years, within access to medical treatment and supportive community. I am especially appreciative of Brian’s careful attention to my situation and the incredible feeling of relief when I learned of the subsidy. I feel this great weight lifted from my shoulders that is significantly contributing toward my healing. The Q Foundation has helped me to sustain my life, for which I am very grateful. Log in to Reply Zhi Fen Zhou on July 8, 2021 at 8:21 pm Hi QFoundation’s staff, I am Zhi Fen Zhou. I really very happy and really appreciate QFounday program helped me paid partial of my rent! Also, I am specially thank QFounday’s staff who given me a warm and sweet heart that you took the money from your pocket to assist me paid my rent! You are great people and I will remember you forever. I wish QFoudation’s staff are happy and health every day! Thank you very much! I am sorry! My English is not well that I can’t write a comment be best. Log in to Reply David Gillette on July 8, 2021 at 8:29 pm Q The important issue is your health and if changes were needed to happen Q community needs to work together to keep the program going. As a outsider I’m not sure what happened other then I will needed to pay my landlord my portion of the rent and Q will continue to pay the other half, is my understanding. Your e-mail explaining the changes was confusing, so glad my Landlord didn’t get the email explaining other services for me to look into, would have made them fill unsure about the program and that Q was going out of business. I thought the new program started up to quickly would have liked more time to figure things out, was suprized that my Landlord already had a check for 1/2 the rent, before I could explain things. Will turn out alright I will pay my rent balance at the end of each month along with the utilities. We will go to the bank and set up auto payment between me and the Taylor’s. If Q Foundation read’s this, please lets me know if I missed understood the new payment program? thanks David Gillette Log in to Reply Zhi Fen Zhou on July 8, 2021 at 8:31 pm Hi QFoundation’s staff, I am so happy and so appreciate QFoundation program helped me paid partial of my rent! I am specially thank the QFoundation’s staff who took the money from your pocket then assisted my rent. You are really sweet and great people! I will remember you forever. I wish you be happy and health every day. Thank you very much! Log in to Reply Dorian Gerardo Macias on July 15, 2021 at 7:32 pm I’ve lived in San Francisco almost 19th years and the last 3 years where rough. I lost everything including housing. I was referred to The Q Foundation by my case manager and I went for it and applied. It wasn’t easy with a lot of back and forth wich was very good for me. Getting my rent subsidie approved was an achievement and motivated me for more. I sincerely thank The Q Foundation for showing me lessons of compassion and accountability thanks this organization Im permanently housed and the peace of mind it gives me has impacted my mental health in a very positive way. Log in to Reply Carol on July 8, 2021 at 10:28 pm I need to talk to someone about new policy of my portion of rent. Log in to Reply Robert on July 8, 2021 at 11:02 pm I couldn’t survive physically or mentally without the financial and emotional help from the Q Foundation. Log in to Reply Dorian Gerardo Macias on July 9, 2021 at 3:32 pm Im a former alcohol abuser and foud out about The Q foundation while I was technically homeless the companion and willingness they showed me its priceless I will eternally thankfull for the support and good intentions from everyone who works there. Thank you Q foundation you’re angels in this thmmmmmmm Log in to Reply Gustavo Villarreal on July 11, 2021 at 10:44 am I am greadful for the help I received and continue to receive from Q Foundation and it’s staff Log in to Reply Salimًh Maroun. on August 25, 2021 at 4:14 am My mom Sivan Sivan hundred dollars from the Q Foundation , this is due because she got no retirement , we are her son Salim and ramzi we’re helping her with $500 a month As part of the rent and she paid $200 thank you so much for the Q Foundation Log in to Reply Nelson Araujo on July 26, 2021 at 3:16 pm Hello Q foundation staff, I’m so grateful for all your services and kindness. I don’t have no words to thank you all and Brian for all the help the foundation have provided me for my Rent and the same time helping me with my Health and my mental stability! I will be eternally grateful and God Blessed you all! Thank you so much for everything! Log in to Reply Tracy Hearne on July 9, 2021 at 7:31 am QFoundation assistance freed me from the nerve-wrecking process of securing affordable housing.I was also able to get assistance for my father whom I was providing care for. QFoundation not only relieved the stress of meeting daily needs for myself as well as my Dad who was very sick. Log in to Reply Salim on August 25, 2021 at 4:16 am My name is Salim and ramzi my brother and I are helping our mom Emily but Batshoun For $500 a month and she pays $200 foundation pay $700 a month thank you so much for the Q Foundation Log in to Reply Loyce Mitchell on July 9, 2021 at 7:57 am A Huge Thank You! Log in to Reply Robert Averett on July 9, 2021 at 9:27 am Thank you for helping me survive. Thank you for your support and understanding. Thank you for being there. Log in to Reply Debrah A Gray on July 9, 2021 at 9:50 am None Log in to Reply William cerillo on July 9, 2021 at 10:09 am Zkeep up the good wo right in these difficulty times Log in to Reply Nancy Ellis on July 9, 2021 at 10:45 am The good people at Q Foundation and PRC saved my life. Log in to Reply Nancy Ellis on July 9, 2021 at 10:47 am The good people at Q Foundation and PRC saved my life and enabled me to get back to a normal way of living. Log in to Reply Nancy Ellis on July 9, 2021 at 10:49 am The good people at Q Foundation and PRC enabled me to transition back to a normal and more productive way of life. Log in to Reply Anna Yin on July 9, 2021 at 1:06 pm Thank you for fighting for my housing situation successfully. Very appreciate your time and effort. Log in to Reply Sean Pearson on July 9, 2021 at 1:42 pm Thank you all again so much for all your hard work. Love all of y’all and appreciate the things you do for myself and everyone who receives aide from the foundation. I do have a side question about moving and trying to cont. w Q foundation. I’ll try send email of that. Thank you all again Best always Sean Log in to Reply Camila De Avila on July 9, 2021 at 1:44 pm Brian is the best, and I just wanna thank you so much for all the help and support from you. Blessing to all of you. Log in to Reply Gustavo Villarreal on July 9, 2021 at 1:44 pm I was well taken care of throughout the process. Log in to Reply Roberto Hernandez on July 9, 2021 at 1:44 pm So happy and grateful of you amazing help!!! Log in to Reply Mary Jane Llooyd on July 9, 2021 at 1:45 pm I am so grateful for this invaluable assistance. The staff is kind, professional, and available. I would be homeless without QFoundation Log in to Reply Gustavo Villarreal on July 9, 2021 at 1:46 pm I don’t know what is expected here. Log in to Reply Gustavo Villarreal on July 11, 2021 at 10:45 am I am greadful for the help I received and continue to receive from Q Foundation and it’s staff Log in to Reply Patrick McGowan on July 9, 2021 at 1:48 pm You all do a great job. Log in to Reply Syed Tahir on July 9, 2021 at 1:51 pm Keep up with your great work; outstanding service and help so many people in our city to keep their homes during financial stress and not become homeless-All the best- Log in to Reply Regina McQuade on July 9, 2021 at 1:55 pm Thanks for all your help Log in to Reply Pamela Hargraves on July 9, 2021 at 1:57 pm I am extremely grateful for this assistance. All the tenants in this building & Neighbors help each other When needed. Plus there Are safe places I can walk To & get groceries & do my laundry. Log in to Reply Pamela Hargraves on July 9, 2021 at 2:05 pm I am extremely grateful for this assistance. I am in a safe building & neighborhood where I can walk to grocery stores &laundry services along with good public transportation. Log in to Reply Scotty on July 9, 2021 at 2:55 pm Thank you Foundation to the staff to everyone involved helping me achieve affordable housing helping me to stay in San Francisco and be close to my Healthcare and my doctors without your help this would not have been in reality obtaining housing I have done the next right thing in the next right thing has happened I’m staying clean and sober and living a Wonderful Life thank you from the bottom of my heart always in my heart God bless Scotty Todd Log in to Reply Mary French on July 9, 2021 at 3:29 pm Without my ‘earth angels’, the Q Foundation, I would be homeless and would not survive on the streets due to major health issues. Most of my stress was immediately lifted when they came to my rescue. May they continue with their good work helping me and the many others that benefit from their assistance. Log in to Reply Frank Oliver on July 9, 2021 at 4:16 pm GOOD 🐱 GOOD 🙏🙌🙏 Log in to Reply Daniel Blair on July 9, 2021 at 4:23 pm You improve the lives of I don’t know how many people. You should be very proud of what you do. I’m extremely grateful you’re around. I couldn’t live in this city without you. Log in to Reply Susan P. on July 9, 2021 at 4:58 pm I need to add my voice to the chorus of folks singing the utmost praise for the outrageously wonderful work you are doing. Being an older person with a disability has led me to feeling thrown away… whereas Q has opened their door to me beCAUSE I am not young, and beCAUSE I have a disability. Your financial help is crucial, but your role in my emotional well-being is beyond measure. Massive, massive gratitude to you. Log in to Reply George Feusi on July 10, 2021 at 7:04 am Q Foundation made it possible for me to stay in my apartment. I was very appreciative of their help in communicating with the landlord and master tenant. Thank you for all your help and continued support of this vital service while I was on a very limited income. Log in to Reply Michele on July 11, 2021 at 9:23 am You are an amazing organization and without you I would be homeless, thank you from the bottom of my heart Log in to Reply Aurelia Kani on July 11, 2021 at 10:19 am Q Foundation is a big help and advocating for me and my son. Being a single mother it’s hard to make it . But with them we able to make it. My deepest appreciation to all the staff and members Of Q foundation, especially the sponsors off the program may God bless you all! Log in to Reply Deanne on July 11, 2021 at 3:05 pm Thank-you feels completely inadequate to the help, support and hope you have given me. I think of the staff and brilliant Brian and James every day and how by the ‘grace of goodness’ they started this service that saves me from homelessness. As Robert says above: I could not survive mentally or physically without Q Foundation and all those of you who put in hours of work every day on our behalf. I had nowhere to turn. No resources or family. You have created a miracle for every one of us you help. Log in to Reply Jay Karve on July 11, 2021 at 6:23 pm Life would have been much more difficult without the Q foundaion. Thank you very much. JK Log in to Reply Patrick Kelly on July 11, 2021 at 7:07 pm Thank you Q Foundation for your assistance! My quality of life and mental health has improved dramatically since I was accepted into the program. Your program is a life saver! Log in to Reply Paddy O'Flynn on July 12, 2021 at 8:51 pm I’m so Grateful for all the help I’ve received from Q-Foundation and continue to receive! With my health issues and needing to use supplemental Oxygen I would not have been able to keep my apartment without rent assistance from Q-Foundation and it’s amazing staff! A Huge Thank You to you all for all your Amazing Work! Best Paddy Log in to Reply Barbara Quinn on July 14, 2021 at 3:32 pm Just thank you again. It was a relief to get a positive response after months of being up in the air waiting for the city to respond after SIP took effect. It had been a constant worry since the beginning. Log in to Reply Barbara Quinn on July 14, 2021 at 3:34 pm Just thank you again. It was a relief to get a positive respsonse after months of being up in the air waiting for the city to respond after SIP took effect. It had been a constant worry since the beginning. Log in to Reply Leave a Reply to Carol Cancel replyYou must be logged in to post a comment.